The Zendle field guide

Refund help, one step at a time.

Start with the problem in front of you. These free guides help you gather the facts, write a clear request, and decide what to ask next.

Find your starting point

Guide 01

Charged after canceling a subscription?

Still being charged after canceling? Organize your cancellation evidence, request a refund, and use a ready-to-edit email to follow up with the company.

Read the guide →Guide 02

Damaged item and refund refused?

Build a clear refund request for an item that arrived damaged: what to document, how to respond to a refusal, and an email template you can adapt.

Read the guide →Guide 03

Refund follow-up email template

Use this refund follow-up email template to ask for a decision, track a promised refund, and keep your order details and support history in one thread.

Read the guide →